Spin Hill US: Review & Bonuses | September 2021

A Spin Hill review is designed to provide essential information on the casino and its way of functioning. It explores the owning company, Jumpman Gaming Limited, and the licencing authorities. Moreover, we shall analyse the casino's T&Cs, the bonus codes, and responsible gaming policy. Payment methods, the available gaming services, and means of contacting support will all receive coverage. Let's jump right into it!

Overview

Spin Hill casino is a Jumpman Gaming Limited whitelabel. This means that it is a product created by a different company, which works as a Jumpman brand from a marketing perspective. The USGC licenses the casino's services on United States territory, while the Alderney Gambling Control Commission regulates Spin Hill's gambling activity outside of the United States.

General Terms: What the players should know

Underage gambling is punishable by law in the US, so Spin Hill strictly forbids underaged customers' participation. Players that register agree to the privacy policy, which details how the website processes one's personal data. It also explains that customer information may reach third-party institutions. However, all parties involved in data processing have agreed to protect consumer data. 

If somebody breaches the Terms and Conditions, the casino may withhold their bonus winnings at its sole discretion.

Signing up will also mean that the player must choose a username and a password that fulfils the security conditions. It is the customer's responsibility to maintain their account security. If somebody manages to hack their profile, the client must contact the casino's support team immediately.

Customers are fully responsible for all wagers that are made with their correct name and account details.

The casino will ask the customer to upload identifying documentation, which comprises photographic ID and proof of residence. The inability to verify one's account through these means might result in the suspension of one's membership, as well as the forfeiture of the amount earned from bonuses. Aside from the checks required when making transactions or accessing the website's services for the first time, Spin Hill is likely to re-perform identity checks randomly. This ensures that user info is accurate and up to date.

Aside from situations where the account risks closure as a result of compulsory action, the user has the possibility of terminating their own subscription. If they request this to support team, they must wait 72 hours until completing the process.

Tips: Spin Hill casino accepts no liability for wagers, bonuses, transactions, etc. made on one's account by a third-party if the profile info coincides.

Be aware: If one provides inaccurate payment details, they will be the only party responsible for all possible consequences.

Insights about the Spin Hill bonus codes

The casino offers promotions that can comprise of extra spins and funds. For instance, the welcome bonus provides new users with a spin on the Mega Reel or Loot Chest game. After completing this spin, the customer may receive a number of bonus spins or Amazon vouchers, which will be shipped to who claimed them.

The offer described above is dependent on making a qualifying deposit, which the customer will be informed of upon registration. Those who do not deposit may receive extra rounds after loading a viable payment method to the account.

The wagering requirement will generally be 65 times the bonus funds. Winnings from spins will add up to the bonus bankroll, as well. Real cash funds will never contribute to staking condition, although they are first in line to be used for wagering. One's promotional balance will be transferred to the deposit balance upon completing the wagering requirement.

Important: The maximum cashable amount after completing the requirement is the equivalent of one's lifetime deposits up to $250. For example, if someone has made deposits with a value of $50, they may only withdraw $50 from bonus winnings of $200. Conversely, if somebody gets $300 from their bonus, and they have got lifetime deposits of $400, they will receive $250.

Occasionally, the casino will contact users for one-time offers. These bonuses require the insertion of a promo code, and this is only feasible on the same day that the communication was sent out.

The Spin Hill team will investigate errors occurring at the level of the Mega Reel or Loot Chest. Investigations should take no more than 2 business days. Should Spin Hill casino confirm the error, they may issue refunds for the malfunctions' customers.

The casino also provides cashback offers, which are exempt from wagering requirements. The cashback increases proportionally to the client's level of experience; thus, players with longer tenure may get higher cashback than other members.

Closed, self-excluded, or frozen accounts are ineligible for cashback.

Tips: All bonus funds exceeding the maximum cashout limit will disappear from the bankroll. Also, one's promotional balance will not work on progressive jackpots.

Be aware: If the house disables someone from claiming Mega Reel bonuses, the user in question will maintain all existing promotions. The reasons for disabling one's offers have to do with excessive use of rewards or responsible gaming concerns.

Transactions: Methods, Limits and Timeframes

To make payments at Spin Hill casino US, one may use Visa, Maestro, PayPal, Paysafecard and Pay by mobile. The payment methods existing on one's account must belong to them and them exclusively.

We ought to mention that Pay by mobile will incur a fee of $2.50 for transfers of $5, $10, and $20.

The minimum deposit amount is $10.

In the case of withdrawals, the customer should know that all such transactions will get a $2.50 fee. A withdrawal will be internally processed for approximately 72 hours. According to the payment method of choice, the funds will reach the customer in one to five working days. The KYC procedures are mandatory for cashouts – the client must upload photographic evidence of their identity and a utility bill no older than three months. Sometimes, the member will have to provide proof of their source of funds. In that case, they should send a photocopy of their card with the middle 8 digits obscured out. If a withdrawal takes more than 5 days to process, it will go through cancellation and be reimbursed to the user's real cash bankroll.

Pay by mobile withdrawals are not possible. All other methods on one's profile are eligible; should a user wish to remove one means of payment, they have to notify the team.

Recommendation: If one chooses to deposit with PayPal, he will be redirected to the PayPal site where he can fund his casino account within minutes.

Playing Responsibly

Spin Hill casino US, like the other Jumpman brands, has taken numerous responsible gaming measures. Among those, we must mention:

• Self-imposed limits;
• Self-exclusions;
• The Take a break option;
• Reality Checks.

The self-imposed limits apply to one's deposits. Suppose a user has got accounts on other Jumpman sites. In that case, they will need to impose the limit on each subscription manually. 

Self-exclusions are feasible with the help of the support team. Those who wish to exclude themselves from gambling will be banned from the Spin Hill casino and all other affiliated platforms. The minimum self-exclusion time is of 6 weeks.

The Take a Break option covers self-imposed periods of suspension ranging from 24 hours to a maximum of 6 weeks.

Reality Checks are on-site reminders that may pop up every 15, 30, or 60 minutes. They remind the customer of the time they have spent playing and wagering.

Various Games to Choose From

At Spin Hill casino, there are more than 950 games.

Providers: NetEnt, Eyecon, IGT, Red Tiger, Play’n Go, Inspired Gaming, Pragmatic Play, Tom Horn Gaming, Microgaming, Shuffle Master, Leander Games, Yggdrasil, Saucify, NextGen Gaming, Big Time Gaming, Playtech, High 5 Games, Just for the Win and Playson.

When it comes to games, the casino will generally display each product's RTP – that is, the Return to Player rate, which shows what amount one can expect to get back while playing (for instance, if they play with $10, they might get $9.6 if the RTP is 96%).

Reach Out

Users who have got inquiries may consult the FAQ page. If they require further assistance, they can reach out to support agents at support@spinhill.com. The customer representatives belong to an external agency – Spin Hill casino has signed a contract of partnership with a customer support company to provide the necessary guidance to players.

Recommendation: The casino has only got email support, and members may expect to get an answer in around two days. That's unfortunate because the site cannot provide an instant response to issues that may be urgent.

All in All

The casino takes no responsibility for wagers or transactions made by a third-party on a user account, as long as that third-party provided all accurate info. The customer is fully responsible for any inaccuracy in their payment information. Users may cash out a sum equivalent to their lifetime deposits, up to $250, from fully wagered bonuses – anything over that will disappear from the bankroll. Bonus funds are incompatible with progressive jackpot games. A user may lose the ability to receive promotions if the house suspects that they are problem gamblers. PayPal deposits are processed instantly. Users may only contact support via email, which doesn't allow for instant answers to customer inquiries.

References:

• https://en.wikipedia.org/wiki/White-label_product