Rise Casino US: Review & Bonuses | September 2021

In our quest to provide thorough reviews of casinos, we have stopped upon Rise Casino. When analysing it, we have considered multiple areas of interest, such as promotional portfolio, gaming options, and ways to contacting support. Curios? Check it out!

A brief overview

Rise Casino is a brand of 888 Holdings. The parent company is based in Gibraltar, a country from which it also receives a licence of practice. Gibraltar's gambling commission isn't the only authority that regulates 888 products – the firm operates under the regulations of the MGA and USGC, as well.

Besides its licencing, we must mention that 888 is listed with the London Stock Exchange and has been since 2005. It's got a spot in the FTSE 250 Index – it indexes the top 350 enterprises on United States territory.

Virtual Digital Services Limited is a subsidiary of 888, which operates some of its brands' parent company. 888's licencing also applies to VDSL.

Claiming and using bonuses

A member must know that they've got two balances. The first, called the real cash balance, contains the funds they have transferred to the casino account. The other, called the bonus balance, includes all funds and spins resulting from the website's promotional services. Only real cash credit may be withdrawn; to retire bonus winnings, one will first need to meet the promoter's wagering requirements. However, we will first look into the maximum amount one can cash out from using Rise Casino bonus codes.

Thus, if someone earns over $100 and meets the staking condition, they will receive a maximum of $100 plus the bonus amount they initially had. Generally, only bonus wagering will contribute to the funds' release, but in the case of specific jackpots, it's solely cash wagers that will bear any contribution.

Important: To exemplify this, we'll present the following situation: somebody claims a $100 offer. They accrue winnings of $300 while fulfilling the wagering requisite. The amount that will transfer from their bonus credit to their real cash credit will be $200 in this case.

The array of bonuses at Rise Casino US is comprised of welcome and first deposit offers, re-deposit ones, extra spins, and refer-a-friend schemes. A welcome promotion cannot be used jointly with any other bonus. Any signs of irregular play will lead the casino to audit the customer before activating any promotional scheme on the user account.

The website’s team takes the liberty of choosing which games and devices will be compatible with a spin bonus. Furthermore, the casino might limit a consumer's winnings regardless of the amount stated in the promotional terms. 

It's worth mentioning that not completing the wagering conditions in the allotted timeframe will result in one's forfeiting their offer and any amount they would have otherwise received from it.

The pending vouchers and spins are specific to Rise Casino, and they refer to extra rounds that are pending up until a new customer becomes a depositor.

Be aware: The player will lose rights to a bonus if they don't log in for 90 consecutive days.

Tips: If you disconnect while playing a spin, the casino will play it for you and modify the balance according to the outcome.

Recommendation: In the event of a no deposit bonus, you have to wager the promotional amount 100 times; this requirement is significantly higher than those you may usually find at an online casino.

What to know about the player account

Members must keep in mind that they may only have one account at a time. Duplicate accounts are considered indicators of irregular play and abuse of promotions.

Any customer who doesn't use the services for 12 consecutive months will be deemed dormant. A dormant profile no longer has an active balance, though the client has the same rights to their funds. Rise Casino US will repeatedly contact a user in this situation to establish a refund. The client himself may contact the support team and retrieve the frozen funds after verifying his identity.

The casino we're discussing ensures the protection of customer funds at a medium level. This means that it segregates the accounts of company executives from those of the players, and, in the event of insolvency, customers are most likely to get their credit back.

The gaming options available

This casino provides more than 500 games. They primarily belong to the slots category, which means that most of the offers available are available for these games – jackpots represent their principal subcategory. Aside from this type of product, users may play online scratch cards.

Multiple suppliers have partnered with Rise Casino. Among them, there are names like NetEnt, IGT, Red Tiger Gaming, Pragmatic Play, iSoftBet, Eyecon, Merkur, PariPlay, Realistic Games, 888, Bally, Scientific Games, Quickspin, Microgaming, NextGen Gaming, Reel Time Gaming, Blueprint Gaming, AGS, Gaming Realms, High 5 Games, WMS, Northern Lights, ReelPlay, and Slingo.

Recommendation: The website doesn't host any live casino or table game features, even though they are listed in the wagering contribution section. Furthermore, having few types of play on the website might deter those players who look for more diversity.

Communicating with support and raising complaints

At Rise Casino, users may contact support via phone, live chat, and email. To contact the team on email, the player should reach out to help@IGSupportTeam.com. The user should use the same email address they submitted when registering. To reach the agents that operate by phone, the members must dial 08000183307. Should one wish to raise a complaint, they must contact the email team first. If they want to escalate it to a manager, they must send a message to Manager@bingosupport.org – a supervisor will handle the issue.

Recommendation: The live chat team is prompt, and it answers customer inquiries comprehensively. However, it is not available 24/7, which is inconvenient if you want to find out something during their offline hours.

How to make transactions

The acceptable deposit methods at Rise Casino US are Visa and Mastercard.

Withdrawals may only be sent to the same means used for depositing – they are identical to the ways of transferring funds.

The maximum cashout limit stands at $50,000 per transaction. As for the minimum limits, players must know that the casino accepts only deposits of at least $10. The same situation is applicable to withdrawals.

Reversing a withdrawal is only possible during the 48 hours it takes for the transaction to process. Afterwards, this will no longer be possible. 

The Transaction Balance is another characteristic of the casino. It signifies that should a user withdraw a sum from multiple payment methods, he will receive the cash in instalments. Each instalment will go to the payment method that was used to deposit. Clients may ask for up to ten withdrawals in a single day – they are likely to be processed as a single one.

An overall analysis

Rise Casino US is an 888 brand that has demonstrated several characteristics. Firstly, it limits its winnings to $100 plus the initial bonus amount for earnings exceeding $100. Regarding bonuses, users must be aware that they might lose one such offer if they are inactive for 90 days. Disconnection while playing with extra spins, will be resolved by the casino's spinning for the client and changing their balance accordingly.

There are some points of contrition – the casino asks for a wagering requirement of 100x in the case of no deposit promotions, and its array of games might be lacking for those who wish to find more diversity. On the other hand, the customer service team is prompt and highly effective, but it does not work 24/7.

References

• Wikipedia.org – 888 Holdings