QueenPlay Bonuses | Honest Casino Review from Our Experts

This QueenPlay casino US review means to put into perspective the casino's most relevant characteristics. On this page, a user may find information regarding the casino’s available games, bonuses, terms and conditions, customer support, and responsible gaming policy. The review was created after ample research into the website by our team.

Overview

QueenPlay US is an up-and-coming casino and belongs to Aspire Global International Ltd. This multinational business started out in 2005, in Sweden. Its main focus has always been creating a platform for various gambling activities. Currently, it hosts over 60 iGaming pages and aims to increase its revenue to €200 million by 2021. Marketplay Ltd operated two Aspire casinos targeted towards the international market. Other brands related to this one are mr.play and Regent.

This online casino is licensed and regulated by the USGC and Malta Gaming Authority.

Creating an account by following easy steps

To sign up, you will need to provide your full name, email address, username, home address, zip code and phone number. The account will be functional right away, without additional registration procedures.

The registration process functions according to Know Your Customer policies. As such, QueenPlay casino will likely request verification documents from new users. Submitting credentials can be done directly, through Documents Upload, visible in the My Account section. 

Claimable Bonuses

In this section, we will offer you a few details about the QueenPlay bonus deals and how they work. These promotions are both fixed and occasional. Their specifics are susceptible to modifications and, as mentioned, there are bonuses which function only during specific promotional timeframes.

The casino has a welcome deal that belongs to the first category and appears as a pop-up immediately after registration.

Important: Players that have a pending withdrawal are not eligible to receive a welcome offer or any other promotional offers. The cash-out request will remain pending until it has been processed and only after that the user can qualify for promotions.

Aside from the introductory offer, there are promotional features available to the exclusive club members. These differ according to the tiers, and the player must acquire a certain amount of points to reach higher levels.

Be aware: If the user already claimed a bonus on other sites part of the Aspire Global company, he cannot claim one at QueenPlay.

Tips: Claiming any bonuses here implies a certain deposit and each offer comes with a 35x wagering requirement, which is considered an average value. This means that for a bonus up to $100, the player must place bets of $3500 to cash out.

Banking Options: deposit, withdrawal, and timeframes

QueenPlay casino accepts various payment methods, such as Visa, Bank Transfer, Mastercard, Klarna, Skrill Moneybookers, Skrill-1 Tap, Trustly, Neteller, eco Payz, PayPal, Rapid Transfer, Giropay, Interac, Euteller, Easy EFT, AstroPay, MuchBetter, Zimpler, Eps, Paysafecard and InstaDebit.

Generally, it will be possible to withdraw using the same method that was used for depositing. However, at this casino, players can cash out via Visa, Mastercard, Bank Transfer, Skrill Moneybookers, Skrill-1 Tap, Trustly, Neteller, eco Payz, PayPal, Rapid Transfer and AstroPay.  Wire Transfer is a valid withdrawal method, but not compatible with making a deposit.

When requesting a withdrawal, the processing time lasts for 48 hours, a time when the casino team analyses your request and decides to approve it or not. After that, the time when you will receive your funds varies according to the method used to cash out. Below we listed a couple of the timeframes.

• Debit card: up to 6 days;
• Banktransfer: 2-6 days;
• PayPal, Neteller, and Skrill MoneyBookers: approximately 2 days.
• EcoPayz: up to 4 days.

Be aware: Due to regulatory reasons, the casino won’t allow players to cancel or reverses any withdrawals for now.

Games from a long list of providers

The categories hosted on QueenPlay are slots, classic, table games, live casino and scratch cards, and the user will find 560 games at his disposal. One can play Starburst, Bonanza, Legacy of Dead or Rise of Merlin. As for the table and live casino games, the gambler can launch various titles that range from Blackjack to Baccarat or Dream Catcher.

Providers are plenty here, and one will encounter games from well-known companies like NetEnt, Microgaming, Red Tiger, IGT, Big Time Gaming, NextGen and Play’n Go. But, since this list exceeds 20 names, titles developed from Aspire Global, Ainsworth, Skywind, Realistic Games, Pragmatic, Old Skool, PariPlay, Inspired Gaming, iSoftBet, Blueprint, Bally Wulff, Lightning Box, Fortune Factory, Merkur, Rabcat, Thunderkick, CGS – Side  City Studios, 2By2, Triple Edge Studios, Amaya, Playson, 1x2 Gaming, Foxium, High5 Games, Switch Studios, Playson and Quickspin can also be found here.

Help and Support

The Help section for QueenPlay casino US contains a FAQ Page, with most question categories available. In case one cannot find its resolution in the FAQs, he can contact the customer team, either through live chat or at the email address care@Queenplay.com. So far, known complaints have received a solution.

Customer support is online from 08:00 CET to 00:00 CET; there is no calling option available thus far.

Recommendation: While the team is responsive, the site's loading time is slow and launching the live chat itself poses an average waiting time of over 15 minutes.

Responsible Gaming

QueenPlay casino US has taken multiple measures to ensure that its users are playing responsibly. For instance, the Responsible Gaming section provides a study quiz. The player can complete the survey and according to his score, the site may determine if he has problems addictive tendencies. For instance, a player who finds themselves at risk will be presented with the option to call the Problem Gambling Hotline (1-800-589-9966). Besides this organization, problems gamblers can turn to other authorities that offer advice.

Recommendation: Upon registration with QueenPlay casino, there is a Reality Check option readily available. Its utility consists in disconnecting the player after 30 or 60 minutes, as per customer choice.

In Closing

QueenPlay is an Aspire website, which comes with its own regulations meaning that its promotions are available only to members that have not claimed a bonus from of their sites. The deals are not plenty, and they come with an average wagering requirement. The casino offers various banking options, but when it comes to withdrawals, users are not able to reverse or cancel any. QueenPlay casino has got strong Responsible Gaming policies in place. The Reality Check option is available upon registration, and all users may take a gambling behaviour quiz. Customer support is reachable via email and live chat; the waiting time for the live chat to launch is moderate to high.