Playluck Casino US: Review & Bonuses | September 2021

The Playluck Casino review was set out to provide useful insights on various aspects regarding the platform. It will cover several elements, such as a registration walkthrough, general terms, and conditions, details concerning the bonus policy, available games, payment and withdrawal methods, as well as ways of contacting support.

Playluck Casino US is an online platform established owned by Infinite Visions. It provides tiles powered by Aspire Global International LTD and AG Communications Limited, which are fully licenced by the Malta Gaming Authority and USGC.

Starting Out

Registration

First of all, new players have to create an account at Playluck Casino by following the next steps:

1. Enter the Playluck Casino;
2. Click the ‘Open Account’ button;
3. Choose a suitable username and password;
4. Complete the necessary personal details (including name, address, email, phone number).

Upon registration, users will be asked to provide proof of their identity to advance to the deposit-making stage. This implies sending a photo of either a photographic ID, driving licence, passport, birth certificate, bank statement or payslips, via the casino's email address. Should any changes regarding registration details occur, players must update their information as soon as possible. If they don't they risk being in breach of contract, and the site could terminate their account.

General terms about players’ accounts

Player accounts are intended for personal use only, and any funds deposited may only be used to play via the casino's services. The site does not allow placing bets in an amount greater than the total amount deposited.

Accounts may not be used on behalf of another person, nor should more than one account be created for the same individual. Also, the platform takes no responsibility for any third-party accessing player accounts and shall not be liable for any losses incurred by users, as a result of such event.

If one fails to log in for 12 consecutive months, the account will soon be classified as a dormant. Should the inactivity period be longer than 30 months, the casino will automatically remit the remaining balance to the player, after deducting the necessary fees. To request withdrawal of any funds present in the account, users can log in at any time and contact the support team.

Tips: Users will be charged with a $5 maintenance fee every month, in the case of dormant accounts.

Playluck Casino Bonus Policy

Every now and then, Playluck Casino will offer special promotions such as first deposit bonuses, welcome packages (up to 4 deposits), no deposit spins, extra rounds (after first deposit), match bonuses and cashback bonuses. Most of these offers are targeted towards those who credit their account with more than $10. However, one must keep in mind that each bonus comes with its specific terms and conditions, which shall be read carefully before deciding to claim any of them.  

For example, the welcome offer cannot be used in conjunction with any other bonus. The general requirement for this type of offer is to wager the bonus 35 times in 21 days before cashing out any winnings. Also, by claiming this type of offer, customers are not allowed to claim any other welcome bonus from brands owned by Aspire Global.

When it comes to no deposit spins, users should take into consideration the fact that they must be used within one day from the date when the offer was granted. If remaining unused, they will be automatically removed from the player’s account.

The same rules apply to bonus spins. Also, any winnings deducted from these spins must be wagered accordingly before cashing out.

Unless stated otherwise, all offers are available for 24 hours. Both bonuses and winnings deducted from them will be voided after 21 days of inactivity.

The site also has a loyalty program, comprised of three levels, which can be upgraded by collecting points. Most games offer 1 point for every $40 wagered when you play using your own balance.

Be aware: The wagers placed before making a deposit will not count towards the wagering requirement until the player makes a deposit.

Games and Providers

Users can gamble on 700 games, such as slots, table games (Roulette, Blackjack, Poker, Baccarat), scratch cards and live titles. One can use the sorting options or the search bar to find the titles easier. These games are supplied by the following providers: Play’n Go, Netent, NeoGames, 2by2 Gaming, Red Tiger, NextGen, iSoftBet, Ainsworth, Microgaming, Pragmatic Play, Inspired Gaming, Lightning Box, Blueprint, JustForTheWin, Realistic, IGT, Evolution Gaming, Triple Edge Studios, IronDog, ELK Studios, Amaya, Thunderkick, Red Rake, High 5 Games, Pariplay, Rabcat, Green Tube, Playson, Fortune Factory Studios, Side City, Old Skool Studios, Reel Time Gaming, Edict, 1X2gaming, Skillzzgaming, Merkur, MahiGaming, Electric Elephant, Big Time Gaming, Betsoft, Stormcraft Studios, Sigma Gaming, Tom Horn Gaming, Fantasma Games, Foxium, InBet Games, SYNOT, Booming Games, GameArt, Habanero, Booongo, Gamomat, Gaming1, Oryx, Dream Tech, Betsense, Bally Wulff, Triple Profits Games, Nolimit City, Wazdan, Casino Technology, Quick Spin, OMI Gaming, Ezugi.

Tips: Bets placed on certain games, such as Video Poker, Roulette, Blackjack and others, will not count towards the rollover requirement for any Playluck Casino bonus.

Payment and Withdrawal Methods

Playluck Casino US users can choose from a variety of payment methods, including Visa, MasterCard, Skrill, Skrill 1-Tap, Neteller, PayPal, AstroPay Card and Paysafecard.

Withdrawals can be made through the following methods: Visa, MasterCard, Skrill, Skrill 1-Tap, Neteller, PayPal, AstroPay Card.  

The withdrawal amount is limited to $7000 per month, and requests are usually processed within 48 hours. Once the website has approved the withdrawal, funds are expected to reach customers within 0-5 working days, depending on the withdrawal method.

Tips: Withdrawals exceeding $2300 will subject players to additional verification procedures, such as proof of identity, age and place of residency.

Customer Support

Players can contact the support team via email (care@playluck.com) and live chat. The live chat is available seven days a week from 8:00 to 00:00. Alternatively, there is an FAQ section which covers a wide range of queries that customers might have.

Recommendation: Sometimes, users might encounter problems accessing the live chat. The only remaining way to contact support for urgent inquiries would be through email, which is inconvenient.

Wrapping up

Upon joining this site, players have to provide some identification documents such as driving licence, passport or ID. One must remember that if he does not log in for 12 months, the account will become dormant and the casino imposes a $5 monthly maintenance fee.

Playluck Casino US offers a variety of games and promotions, which come with their own separate requirements. However, a general rule states that wagers placed before making a deposit will not count towards the wagering requirement until one makes a payment. Also, there are some restrictions regarding wagering contribution. When it comes to aspects like deposits and cashout, customers have several payment options at their disposal, but they shall remember that withdrawals exceeding $2300 will require additional verification procedures. Should problems of any kind occur, one might find it difficult to contact support, in order to have their issues sorted out as fast as possible.