Lucky Louis Bonus Codes & Review

Lucky Louis casino is owned by the Online Digital Medone LTD and operated by SkillOnNet LTD. The gambling platform has been available for US players since 2018 and holds licences from both USGC and MGA. Lucky Louis review informs the gamblers regarding games, offers, payment methods and some tips and recommendations that can be useful for new and existing players. A team of experts who stands behind this site verified all the information and tried out the casino's features to provide relevant data about it.

Games and providers available

Currently, the gaming site has over 1500 products, but it updates this list constantly. The games come from providers such as Play'n Go, Blueprint, Pragmatic, Red Tiger, GVG, StakeLogic, NetEnt Live, Big Time Gaming, IGT and NetEnt.  But one can also play titles from Yggdrasil, Pragmatic, Reel Time Gaming, Realistic Gaming, Merkur, Evolution Live, Lightning Box, NYX, NextGen, Thunderkick, Microgaming and Slingo.

The products come in distinct categories so that the players can find them based on preferences:

• Slots: Book of Dead, Starburst, Eye of Horus, Bonanza, Finn and the Swirly Spin and Fire Joker;
• Jackpot Games: Dynamite Riches, Cash Volt, Bounty Raid, Rainbow, Tiki Fruits and Wild Circus;
• Daily Jackpot: Rio Stars, Totem Lightning, Wild Elements, Mystic Wheel, Ninja Ways;
• Roulette: European Roulette Pro, French Roulette;
• Blackjack: European Blackjack Turbo, American Blackjack Turbo;
• Live Casino: Auto Roulette, Live Blackjack, Monopoly Live
• Scratch Cards: Wolf Gold, Breaking Bad, Diamond Strike.

Tips: The casino reminds the players via a pop-up that indicates time how much they have spent playing.

Account types and banking options available

Players who want to join Lucky Louis casino will have to fill up a registration form with necessary details such as full name, email, address, and phone number. The process takes only a few minutes, and after its done, gamblers can try out the games and claim the promotions. It is essential to provide correct details due to additional checks that can occur in time. For example, the casino has the right to confirm a customer address by sending a verification letter. Also, they can contact the user via email, phone or live chat. If the verification procedure is not successful, the casino shall void the winnings. If a player fails to comply with the KYC verification, the withdrawal will be reversed back into the account.

Gamblers can access the account in different languages such as US, German, Norwegian and Finnish, and must remember that is automatically created in GBP.

On this website, members can hold three types of accounts:

1. Practice account – this one does not use real money. The funds used to play have no monetary value, and they are kept separate from the Real Money funds without the possibility to transfer them there.
2. Bonus Account – this type does not require deposits of real funds. Some of the information needed to create it are name, email, address and contact details.
3. Real Money Account – To switch to real funds, users need to make a minimum deposit.

Important: Gamblers that choose to start with a bonus account, must know that the casino requires them to deposit within 30 days of creating it. Otherwise, all the funds that you have accumulated until that moment will be removed.

As for payment methods, players have at disposal a consistent list of debit and prepaid cards to choose from. Besides Visa, Mastercard and Trustly, users can choose from the following:

• Sofort;
• PayPal;
• Fast Bank Transfer;
• Instant Payments;
• Paysafecard;
• MuchBetter.

For withdrawals, the methods available are Visa, MasterCard, Trustly, Sofort, PayPal, Fast Bank Transfer, Instant Payments, Paysafecard, Wire Transfer and MuchBetter. The maximum amount that one can cash out, the limit is $5000 per transaction and $10000 per month. Withdrawals made via Wire Transfer impose a $10.00 fee for amounts smaller than $500.

After making the deposit, the gambler will receive a confirmation email.  Lucky Louis casino may require documentation for the player before or after payment is made and it can also reach out to the user to verbally verify the deposit. If the gambler fails to provide the required documentation, the casino can suspend the account until the process is completed. Also, if the name of the player does not match with the ones from the card used, winnings can be cancelled.

Withdrawals are processed only if the member has a Real Money Account and has provided proof of address, ID, ownership of the payment method used and evidence of the source the funds come from. Players cannot cash out if any bonuses are active or if they did not performed the first deposit. 

Once a request to withdraw is made, it will stay in pending until midnight GMT the next day. Then, it will be sent to the Accounts Department, where is processed during the next business days. This whole process will take up to 72 hours.

Customer funds are held separate from the company ones, meaning that Lucky Louis casino has taken all the steps necessary in protecting the customer funds. More details about this can be found here.

Tips: Withdrawals over $5000 may take longer due to the verification process. Besides that, gamblers that deposit with someone else’s card must expect the following:

• Casino requests to provide copies of the card, ID documents from the cardholder;
• A letter which is sent to the account holder and the person who owns the card.

Be aware: Withdrawals made from duplicate accounts will be cancelled and the funds claimed back.

How to claim the promotions and contact the support team

When it comes to promotions is pretty simple. After the player joins the casino, he is entitled to claim a Lucky Louis bonus. Members can redeem all types of promotions, from welcome deals to first deposit offers and daily picks. Each of the bonuses come with specific rules that must be met before claiming them.

Members that have questions can get in touch with the customer support team via:

• Live Chat;
• Email: support@luckylouis.com.

There is also a FAQ section which includes topics such as licence, promotions, banking option and technical issues.

Tips: All the promotions are subjected to registration checks. After the player finishes with the registration, the site performs an automatic review of the account details and decides if it is eligible for the promotions. If the account is not fit, the player will receive an email with this decision.

Recommendation: The customer support team does not always handle the situations encountered by the members properly.

Final thoughts on Lucky Louis casino

To summarize what we mentioned in Lucky Louis review, the platform considers the player's time spent on the site, making regular reminders. Users with Bonus Accounts must deposit in 30 days after creating the account; otherwise, they will have the funds removed. The casino is entitled to make all kinds of verifications that includes proof of age and withdrawals. Gamblers that use other cards to cash out must provide documents from the card owner. Withdrawals over $5000 can take longer due to the verification process. Also, transactions made from duplicate accounts will be voided. Players will have their account reviewed to see if it is eligible to claim promotions. Users who encounter problems must be aware that the support team is not always helpful.