CasiPlay Casino Bonuses | Honest Casino Review from Our Experts
Here is our CasiPlay review, read it carefully to have a clear view of the casino's features and any other elements that can influence the gambling experience. All this information is essential for punters who want to gamble safely and responsibly. In this review, gamblers will find details about opening an account, making deposits and withdrawals, wagering promotions, and getting help from the user support staff. Be sure to check out our bonus policy explanation, in the bonus and loyalty program section.
Type of Games
Deposits and withdrawals
Max Cash out
Essential facts about CasiPlay Casino's & responsible gambling
CasiPlay Casino is owned by Infinite Visions, a company based in Romania. Still, its games are powered by Aspire Global International, a well-known company in the online casino software industry. The platform is licensed in the United States, with the license number 000-039483-R-319409-001, and also in Malta, with the MGA/B2C/148/2007 license. This aspect is proof that the online casino is a legitimate gambling website, following all the regulations and laws that are applicable in the United States.
We have always promoted fair gaming, and we believe that all punters should gamble safely. We continuously urge all gamblers to read our responsible gambling guide. We have tested the casino's features ourselves, and we've taken user complaints in consideration as well when elaborating this CasiPlay review. The only user complaints we've stumbled upon were regarding long payout processing and verification time, yet all of them have been solved. It is a widespread issue that online casino players encounter. These usually occur due to the large volume of paperwork that these processes involve, and also to casino staff shortage.
What games are available on CasiPlay Casino's platform?
On CasiPlay Casino, gamblers can play a lot of popular slot games, but not only. Among the slot games titles, we will mention Starburst, Book of Dead, Gonzo's Quest, Twin Spin, and Mighty Sphinx. The casino works with a wide range of iGaming providers, such as BetSoft Gaming, Evolution Gaming, Play N Go, NetEnt, Quickspin, Omi Gaming, Ezugi, 1X2 Gaming, Stakelogic, Pariplay, Skywind Group, Pragmatic Play, Blueprint Gaming, Microgaming, Blueprint Gaming, Red Tiger, Lightning Box, High 5 Games, Playson, Inspired Gaming, Side City, Realistic and Ainsworth.
Speaking of providers, experienced gamblers might be up to date on iGaming news. Still, for the sake of knowledge, we want to point out that Netent has launched a sequel for one of its most popular slot games. We're talking about Hotline 2, a 5-reel 3-row video slot, with a retro Miami theme. Hotline 2 is also available on the site, although it may not show up on the casino lobby's first page.
Further on, members have some table games they can choose from, such as Instant Roulette, Baccarat, or Blackjack, but also more than 25 scratchcards. In the live casino section, players will find a lot of Roulette, Blackjack, and Baccarat tables, all with live dealers.
We need to mention that CasiPlay Casino hasn't made a mobile gaming app available. Still, the users can play all the gambling games on the website on their Android and iOS mobile devices. The overall website surfing experience isn't very well optimized, but still, users shouldn't have issues playing once they open them.
Members can also find a section containing games information, such as possible bet amounts, slot lines, and so on. Yet, we have noticed that these links are not always functional, which is a downside that we need to mention.
Three easy steps to start a gambling session
Before being able to play, one should first sign up as a casino member. At this point, users must fill out their email, username, and a password, then provide personal information such as name, birthday, address, and phone number. Should players have any CasiPlay bonus codes that would grant them a signup offer, they should type it in the form. Anyone is entitled to open only one member account on this gambling website. Opening more than one account will result in closing all profiles, removing all funds and banning the player from future use of company services.
The first step is done. Now, for the second one, all new customers to the site must verify their accounts by providing photographic ID/driver's license/passport, as proof of identity, and a bank statement or utility bill, as proof of address. Users can send scan copies or even photos of their documents, if the information on them is visible, or they can even send them via Post.
Make a deposit
There's one more thing left to do to start playing: making a payment. United States members can do this by using a Visa or Mastercard Debit Card, a Paysafecard, AstroPay or an e-wallet account such as Skrill, Skrill 1-Tap, Neteller, PayPal.
The smallest amount someone can fund the account with is $10. The funds may reach your casino account instantly, but the actual transaction may take a few days to go through. Due to this reason, the deposit status may still show "pending", although the funds have been taken from the bank/e-wallet account. Suppose the transaction is not completed within seven days. In that case, the casino will decline the deposit, and the funds will return to the user's account.
Accounts that show no activity for twelve consecutive months are considered dormant and will be charged $5/month, which is an industry-standard. After 30 months of inactivity, the remaining balance will be transferred to the user. Suppose the user hasn't provided the necessary information, regarding the current location and a valid bank/e-wallet account. In that case, funds shall be sent to the Malta Gaming Authority. Punters shall be notified via email, before any charge.
Players who wish to close their account can do so by sending an email to customer support. If the reason behind this choice is related to gambling addiction, players are urged to mention this when contacting the casino's staff. We also recommend punters to check our informative pages for further guidance thoroughly. We will gladly provide advice to overcome any issues.
- Users are responsible for updating any eventual changes in their account details, such as address or phone number.
- If a user has both real and bonus funds on the account, bets will be made using real funds, if the amount is enough. If a stake is made using both funds, the winnings will be paid in the same proportion used when betting. Example: betting $10 ($3 real funds and $7 bonus funds) to win $30 will result in a payout made of $9 real funds and $27 bonus funds.
Don't close the CasiPlay review yet, carry on reading for more important info.
All about CasiPlay bonus codes and loyalty program
We suggest all new punters go through our casino bonuses explanation before claiming any casino promo offers. When it comes to CasiPlay promo codes, at least at the moment this review is being written; the website is only offering a welcome package. It can bring players an amount match offer and some extra spins. Members can also enter tournaments, thus play qualifying games, from specific developers. Should they end up on the leaderboard, they will receive a certain amount of funds, according to their position.
Each promo comes with specific terms. The main rule is that members cannot activate promos until they have deposited at least $10 into their account. Yet, some bonus offers might impose an initial payment that is higher than the amount mentioned above. If players should receive any bonus funds or extra spins without making a transaction, the eventual winnings shall not exceed $100. Any winnings over this amount will be removed. Also, wagering requirements will apply to most of the bonus offers. All winnings resulted from bonus offers, completed after the bonus has been wagered, forfeited or lost, will be removed.
Players should know that any bonuses and resulting funds will be erased if there is no activity on the user's account for 21 consecutive days.
- The welcome bonus cannot be used in association with any other promos.
- Users who must deposit funds to receive an extra spins offer must wager the deposit amount before cashing out. Otherwise, they will lose the spins and any eventual winnings generated.
- Bets that are equal to or exceed $4, $0.5/line, or 15% of the bonus amount, placed before the wagering is complete, will not count towards wagering requirements. The casino has the right to withhold from withdrawal any excess amount of the initial deposit.
CasiPlay Casino's loyalty program features six stages, each of them giving out loyalty points and extra features. These points are offered for every $40 wagered and can be turned to bonus funds, depending on the current loyalty stage the player has reached.
Follow this CasiPlay review further to find out essential information about withdrawing funds and gambling safely.
Tips for withdrawing funds and getting support
The most crucial detail about cashing out funds is that payments will always be made to the same payment method that was used on the initial deposit. Some exceptions will apply; for example, withdrawals cannot be paid to Visa, Mastercard and Paysafecard. Therefore, when users choose any of these as deposit methods, the withdrawn funds will be delivered via Wire Transfer, Skrill or Neteller instead. Also, members will have to know that each payment method may involve a different payout processing time. Considering these aspects, players should carefully choose their deposit method, after checking out the information in the table below.
|Payment method||Approximate processing time|
|Debit Card||Instant – up to 6 days|
|Banktransfer||2 – 6 days|
|Neteller/Skrill/PayPal||Instant – up to 2 days|
Speaking of payment methods, as it can be seen this website doesn't use cryptocurrencies. However, we need to let everyone know that PayPal has recently announced that its users will soon be able to purchase, spend and hold cryptocurrencies on their accounts.
To proceed to cashout, members must click the "Cashier" button in the lobby, then select "cashout". Afterwards, they must choose the payment method, if needed, fill in any required info, then select "Cash out Request". Players will get notified via email when the funds are sent to their account.
Important: Once the withdrawal request status is changed to "In Process", the user will no longer be able to cancel the request.
Punters who need customer support can, at least theoretically speaking, get it via email and live chat. Yet, at the moment, this CasiPlay review is being written, the live chat feature is not functional at all, which is a big downside. Thus, users can only contact the casino's staff via email, by clicking on "Contact Us", in the web page's footer, under the "About" section. More than this, the fact that the customer support feature is not available 24/7 is also a downside. Members will be able to get help from the casino staff only between 08:00 AM and 01:00 AM.
- The gambling operator can delay or stop any withdrawal process if the user has any outstanding deposit transactions until these are completed.
- CasiPlay Casino is not charging any fees for withdrawals, but banks or e-wallet services might do.
Recommendation: The casino does not provide any information regarding the processing time for more massive withdrawal amounts. Due to the fact that when we have investigated this platform we've come across various complaints regarding this matter, we recommend US players to check with the support for additional information. However, it must be noted that the support is not at the members' disposal 24/7.
CasiPlay Casino's approach to security, privacy, and gambling responsibility
Data privacy can be crucial for online gamblers, so we can't pass by this aspect in our CasiPlay review. To assure data security, the platform uses high-end 128-bit Secure Socket Layer encryption technology, as well as a firewall on its server.
Personal information is gathered, stored, and used in a full appliance to GDPR and other laws regarding data privacy. Users have the right to access or delete any personal data regarding them if this process is following all relevant laws.
CasiPlay Casino is committed to the principle of responsible gambling. Hence, it provides its users with gambling addiction prevention features such as deposit limits, time-outs, temporary self-exclusion, reality checks, session time limits and auto-play limits.
A brief conclusion on our CasiPlay review
Punters should know that CasiPlay Casino is a new addition to the online casino market, that is licensed in both the United States and Malta. Their website might still have some technical bugs, such as nonfunctional links and buttons. It means that the actual games are not affected. Nevertheless, users might not be able to find important information on the website. The game collection is not very vast, but it is diverse, mainly when it comes to slot games. CasiPlay promo codes are pretty rare, but some slot tournaments and a loyalty program are available. The deposit and payout methods are pretty much the same as in other online casinos available for the Brits; thus, the payout time will be standard. In addition to these, it must be granted that a gaming app isn't yet available.
On the other hand, the mobile browser should assure a fair user experience. We haven't been able to open the live support chat feature, so we suggest users send emails when they need any help. We wanted to point out all this crucial information, so punters can choose themselves if gambling on CasiPlay Casino is a good idea or not.
|Look & Feel||4.4/5|
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|Look & Feel||4.4/5|