bet-at-home Bonuses | Honest Casino Review from Our Experts

We've put up this bet-at-home review to make sure that our readers gamble responsibly. It is an explanation of essential facts and terms regarding the platform's services and features, so read it carefully to avoid an unpleasant experience. We provide information about bet-at-home's operating company, registration process, deposits and withdrawals, game collection, promotional offers and much more. Our experts always test casino features themselves before writing a review. Hence, readers can be assured that we provide an unbiased opinion and an exhaustive commentary in each of our thoughts.

A few words about bet-at-home’s operating company

Bet-at-home is owned and operated by Bet-at-home Entertainment Ltd. It was founded in 1999, by Jochen Dickinger and Franz Ömer, and the website has been online since 2000. At first, only sports betting was available. Then a bet-at-home casino section was introduced in 2005. The company was listed on the Frankfurt stock exchange market in 2004, and in 2009 it became part of BetClic Everest Group, a leader on the French sports betting market. The average stock price in the last 12 months since Nov 2020 has been 38,5 EUR, peaking at 53 EUR and plunging at 27 EUR.

Bet-at-home casino is licensed in the US.

As one might expect, this website is mainly focused on sports betting, with classic bets, live and virtual sports betting. An eSports betting section is available as well, since 2018, where users can bet on video games competitions results. A bet-at-home dedicated casino platform was launched in 2017, while a new betting platform was released in 2018. Over the last few years, bet-at-home has been the official sponsor of various sports clubs such as FC St. Pauli, HC Plzen, FC Schalke 04, Borussia Mönchengladbach, Hertha BSC, and several sports competitions.

What to know about game collection and bonuses

For the moment speaking, bet-at-home has a modest casino game collection, with less than 200 titles. It is because the gambling platform's experience is mainly in the betting zone. Still, new casino features might be added in the future. Up until now, all the casino games on the bet-at-home platform have been provided by NetEnt. Among these, we can mention Hotline, Starburst, Gonzo's Quest, Disco Danny, Trollpot 5000, and Ozzy Osbourne. Most of the games are slots, but classic casino, live casino and jackpot games are available as well.

It’s been announced on 4^th Nov 2020 that bet-at-home has closed a deal with Red Tiger iGaming provider. Therefore, users should expect for Red Tiger games to be added to the gambling platform any day now. However, even so, it would still be a small collection, and not a very diverse one, in comparison to many other online casinos. But this situation is because the website is focused on betting. Hence, users have much more betting options than casino gambling ones. Bet-at-home US members can bet on sports, but also political and social events. The sport betting options themselves are not limited to classic sports, as eSports (video games) are included as well. Even more, suppose there are no sporting events to bet on at any given moment. In such situations, punters can always bet on virtual games such as football, basketball, tennis, dog racing or horse racing.

Any bet-at-home bonus codes will apply only to the person that has claimed it, and it’s available only once. Also, a promotional offer can be claimed only once for each household, so players must keep this in mind if they live in a shared flat or house. No funds resulting from promotions can be withdrawn before the wagering requirements are met. Suppose any participation conditions are not fulfilled within the allocated time. In that case, the bonus funds and promotional offer will be removed from the user's account. When placing bets, a user's funds will be spent in the following order:

• Linked funds (deposited amount for which the bonus is credited);
• Bonus funds;
• Voucher funds;
• Funds.

Recommendations: This casino doesn't have a clear bonus policy as other gambling platforms do. Therefore, important information, such as wagering requirements, are missing. We suggest players to contact customer support and ask for details.

How to sign up and start gambling on bet-at-home casino

Punters will have to follow a standard procedure to register on bet-at-home. Click on Register, fill in your details, then hit Continue. Now that the account has been created, the next step is the account verification. At this stage, new bet-at-home members will have to provide a valid photo ID document, as proof of identity, and a recent bank statement or utility bill, as proof of address. Some users may be asked to provide a selfie as well. Sometimes, this platform uses a third-party service – Jumio Corporation - to verify its users. Therefore, casino members might be required to go through verification twice. 

Do not close the bet-at-home review; read on to know more about essential casino procedures. After the account verification stage has been completed, users will be able to deposit funds into their accounts. The payment methods available for US users are Visa, Mastercard, Eurocard, Diners, Trustly, Skrill, Skrill 1-Tap, Online Direct Deposit by Skrill, Neteller, Paysafecard, Bank Transfer, and Voucher. Deposit limits depend on each payment method. For methods such as Debit Card, Trustly, Skrill or Neteller, users have to deposit at least $10, while for Paysafecard, the least amount is $1. The funds will reach the casino account instantly unless one has deposited funds via bank transfer. In this case, up to 3 working days may pass until the funds reach the bet-at-home casino account.

Betting procedures: essential details

Bet-at-home members can place bets on sporting, political, social and eSports events. The betting operator has the right to select and exclude whatever games, events or tournaments from the website. Furthermore, players are strictly forbidden from using any automatic devices to make decisions regarding bets on this platform. Errors may occur when entering betting odds or evaluating results. In this case, bet-at-home can correct these errors and void all affected bets. 

Important:

• All new casino accounts will be restricted until the verification process has been completed.
• If casino members fail to provide the required documents, bet-at-home can close their accounts.
• A bet can be considered successfully placed only when the message “Your bet has been accepted” is displayed.
• The lowest stake users can place on a bet is $1. By losing the stake, one will lose the amount of the stake.
• Suppose a casino game is interrupted due to connection error. In such cases, the game will resume where it was left off as soon as the connection is reestablished.

Tips: Winning limits may be imposed on bets. Should the event end in "dead-heat", the payments will be divided accordingly.

Withdrawals and cash-outs: differences and procedures

After earning funds from betting and gambling, bet-at-home casino members will be able to make withdrawals. This procedure is very similar to the depositing one. Go to My Account and hit Withdrawal. At this stage as well, certain withdrawal limits apply, depending on the payment method. These limits are imposed by banks and e-wallet services, not by the casino. Processing fees may apply as well; see the image below or the casino website before making any transactions.

After requesting a withdrawal, users may be asked to provide a valid photo ID, as well as other documents. Details about withdrawal limits and fees can be seen below.

As it can be seen in the above table, there are specific payment methods which charge a fee. For Bank transfer and Trustly, three withdrawals per month shall be allowed without any charge. For Skrill transactions, only two requests shall be permitted without a fee. For all of these, a charge of $5 shall apply after completing the first three or two requests. The maximum amount is represented in euro on the gambling platform. On the site, Skrill has a maximum of 6.000 EUR, Visa, Mastercard and Paysafecard are set at 5.000 EUR, and Neteller at 10.000 EUR. The amount presented in the table is the equivalent in GBP.

Important: Bet-at-home may pay withdrawn funds to the same account that was used on deposit.

Be aware:

• Bet-at-home might pay all withdrawals in EURO and is not responsible for exchange rate fluctuations.
• Funds that haven’t been used for betting or gambling cannot be withdrawn.

Essential information about the cash-out option

A Cash Out option is available for betting activities. It allows a user to practically sell a bet to the operator before said bet is settled. This offer is available for single, combi and live bets and the amount is set by calculating the odds, minus a certain processing fee. The final result of the bet will not influence the cash out amount.

Important:

• Cash-outs are not available for the system or multi-way bet.
• Users might cash out of a bet only if real funds were used for placing the bet.

Tips: The cash out option is not guaranteed for all bets.

Be aware: The casino operator can cancel the cash out option at any time, without notice. It can also cancel the right to withdraw cashed out bets if there are any suspicions of abuse or if there was an error in the odds or bet settlement.

A guide to requesting support, making complaints and gambling responsibly

Bet-at-home US provides its users with specific features that are meant to prevent and limit gambling addiction. Therefore, punters can set deposit limits, gambling time limits, or they can self-exclude themselves from gambling for a set period. These features shall apply to particular casino or betting options, or all of them. Users who wish to use these features must address customer support via email or live chat. Once excluded from gambling, punters cannot use their accounts until the exclusion time has passed. Undetermined bets will be settled the usual way during this time. After the exclusion time is over, users can regain access to their accounts by contacting customer support.

Bet-at-home US members who encounter any issues with the website’s features can get support via email at service.casino@bet-at-home.com, call at +356-27922493 or live chat 24/7. The support staff was very prompt and professional in the interactions with our experts so that we can vouch for this feature's convenience. Complaints, on the other hand, must be addressed only via email (complaint.en@bet-at-home.com).

Important: Complaints must first be addressed to the casino, not to other entities.

Upon raising a complaint to the bet-at-home casino, users should also address it to eCOGRA or the Online Dispute Resolution (ODR) platform.

Keep reading our bet-at-home review for a brief conclusion.

An unbiased conclusion about bet-at-home

Although bet-at-home is focused on sports betting activities, a casino section has been available for a few years now. Not a lot of casino games are available for now. Still, bet-at-home is continuously expanding its game collection and signing partnerships with new providers so that various titles might be added anytime soon. Players have the chance to make live bets and also to cash out before the bet is settled. Ten payment methods are available for making deposits, and most of them will transfer the funds to the casino account instantly. Some small charges may apply when withdrawing funds, as shown in the “Withdrawals and cash-outs" section of our bet-at-home review. Be aware, as the platform may only make payments in EURO currency. Suppose casino members have any issues or need any help. The good news is that the customer support service is available 24/7 via email and live chat. Consider all this essential information about bet-at-home casino and make your own decision regarding gambling.

References:

• Bet-at-home’s performance on the stock market
• Red Tiger strikes major content deal with bet-at-home
• Schalke 04 extend sponsorship deal with bet-at-home
• Wikipedia.org- bet-at-home