PlayFrank Casino Bonuses | Honest Casino Review from Our Experts

In the following PlayFrank Casino review, we're going to point out some crucial aspects about it, that might influence your user experience to the better or, the worse. Therefore, we advise you to take your time to go through and understand all this information before going on the website and depositing your funds.

Introducing PlayFrank Casino and its operator

PlayFrank Casino was established in 2014 and is one of the many online gambling platforms developed by Aspire Global Limited. Knowing this, punters should expect good functionality, a complete offer of games and a modern platform design, considering that Aspire is an incontestable leader on the online casino market. This casino holds a US license, as well as a Malta license, which are strong proofs of safety for its users.

Aspire Global managed to keep its good market position and strong momentum. Thus, at the beginning of November 2021, the company has reported a 21% revenue growth in the current year's 3rd quarter.

The platform at first glance

The platform's layout will strike you, as it's indeed nicely done, but maybe with a slightly naive design. Nevertheless, this is a matter of taste, which won't raise any issues with its functionality. On the homepage, users can see some vital information. Such as account balance and current account level, a banner regarding PlayFrank Casino bonus codes, and by scrolling down, they will discover the game collection. The user account panel is on the left-hand side, and by pressing the menu button, you'll have access to all the essential website sections.

How to create and manage your casino account

To sign up on this website, you must follow a few simple steps:

1. Click on Create Account in the lobby.
2. Choose a username and password and enter your email address.
3. Fill in your name, address, date of birth and phone number.
4. Click on Open Account

Now that your casino account is created, you must verify and validate it. It can be done by providing a photo ID as proof of identity and a recent utility bill or bank statement as proof of address. If it turns out that the information you've provided is not real, the operator can terminate your account. Thus, you're responsible for updating your details if any changes appear, and this would involve going through the verification process again. 

By signing up, you're agreeing to a set of rules, the first one saying that you will only register one account on the platform. You must also know that not logging into your casino account for 12 consecutive months will mean deeming your account as dormant. Therefore, you'll be charged with a $5 monthly fee. After 30 months of no activity, the gambling operator will permanently terminate your account. All remaining funds, if there are any, will be paid back to you. To close your account, simply send a written request to PlayFrank Casino's support staff.

Important:

• Do not reverse any of the payments made to the casino.
• Disconnecting from the game in a way that disrupts the operation or colliding with another player to gain an unfair advantage are strictly forbidden practices.
• In the case of account termination, you will be advised to ask for a withdrawal.

Be aware: If your current location or bank account address is unknown, the funds from your dormant account will go to MGA - the Malta Gaming Authority.

Essential details about deposits, withdrawals, limits, and fees

Players can deposit funds using the following payment methods: Visa, Mastercard, Skrill, Skrill 1-Tap, Paysafecard, PayPal.

To make a deposit, go to the lobby and click on Deposit, choose your payment option, your desired amount, then finish the transaction.

Cashing out is also very easy: click on Withdraw in the lobby, and choose the amount. Users can check their cash out history, as well as deposit history, in the user account panel > My History > Cashier History.

Important:

• You can only use one payment method to deposit funds into your account.
• The website will pay all withdrawals to the account where the initial deposit came from.
• If any fees apply to your transactions, the Cashier will show them, before finishing the transaction.
• At the time when we are writing this PlayFrank Casino review, meaningful information about deposits from the website's FAQ section is missing, as the links are not functional.

Please be advised that, at least for the moment, withdrawals can't be paid back to Visa, Mastercard, and Paysafecard accounts. Instead, it will be delivered via PayPal/Skrill/Wire Transfer.

When making a withdrawal request, all users will have to go through additional verification. It might involve providing documents such as:

• A valid photo ID;
• A recent bank statement or utility bill with your full name and address;
• A statement for the account that was used to make the deposit;
• Photos of the front and back of the debit card or a proof of e-wallet (you should blur out the numbers).

Tips: The withdrawal requests made in a 24-hour interval can be combined in one payment.

Be aware: For the moment, the option of cancelling withdrawal requests has been removed, so you won't be able to reverse cash out requests.

A guide to PlayFrank Casinos' game collection

The games from the platform's collection are sourced by well-known providers such IGT, iSoftBet, Microgaming, Netent, Pariplay, Play'n Go, Playson, Quickspin, Red Rake, Stake Logic, Skywind, NeoGames, Bally Wulf, Skillz Gaming, Pragmatic Play, Big Time Gaming, Blueprint, Realistic Gaming, Switch Studios, Rabcat, JFTW, Lightning Box, High5Games, Inspired Gaming, NextGen, Ainsworth, Realistic Gaming, Red Tiger, 1x2 Gaming, Gamevy, Thunderkick, 2by2 Gaming, Fortune Factory, Foxium, Amaya, Elk Studios, NeoGames.

These are split into four categories:

The slots and classic slots come in a very diverse range, with titles like Starburst, Twin Spin, Wild Nudge, Goddess of Fortunes, Madame Ink, The Dog House, Dragon Gong and many more. The table games offer is relatively standard. You can choose to play on Roulette, Blackjack, and Baccarat in several versions. The same goes for the live casino section.

Unfortunately, no jackpot games are available on this gambling site, which might be a turn-off for many punters.

One of the newest titles added on PlayFrank Casino is Holiday Spirits. This slot game will bring a little Christmas cheer into gamblers' hearts this winter. This title based on Charles Dickens' famous novel A Christmas Carol was released by Play'n Go at the beginning of November 2021, right after Halloween. This will be the provider's third adaptation of a novel after the previous success releases Rabbit Hole Riches, and Riddle Reels: A Casse of Riches, based on Alice in Wonderland, and Sherlock Holmes.

What to know about PlayFrank Casino bonus codes & policy

For the moment speaking, PlayFrank Casino members can only claim the welcome bonus. Other than that, users can enter the Daily Missions, where they must usually reach an objective in a particular game, like wager a set amount, trigger some bonus rounds, get a certain number of big wins and possibly more. By entering exclusive challenges like Reactoonz VS Reactoonz 2, you may receive additional funds or even mystery gifts such as an iPhone 12.

You must know that an offer can be claimed only once per each person, but also per household address and device, so keep this in mind if you're sharing your flat or your computer with fellow punters. Also, you'll be able to trigger promotions only after depositing at least $10.

If you are to receive spin rounds, take notice that you must use them within 24 hours and wager any winnings generated 50 times before cashing out. The winnings amount is capped at $100 for spins offers, which is a standard limit for online casinos. The same limit and wagering requirement apply for no-deposit bonuses.

Important: Deposit offers must be wagered 35 times before cashing out, and the winnings are capped at $500 unless stated otherwise.

What to know about customer support and complaints

Users who encounter any issues must get in touch with the casino support staff, via live chat or contact form. We have tested the support chat feature ourselves, and we can describe it as prompt and useful service.

While verifying this site, we have come across some user complaints. However, we've also discovered that all these complaints were successfully solved. This still doesn't excuse the issues, but it does show that PlayFrank Casino's staff is trying to repair its mistakes.

A lot of these complaints regard extended verification and payout time. Such things that we found at almost all the online casinos we've researched. Still, there are some other issues that users have encountered, like responsible gambling limits not working and the self-exclusion period not being respected. Considering this, we want to give our readers a heads-up to double-check this casino's reputation among punters before signing up, as new complaints might come up anytime.

Wrapping up

In terms of games, bonuses, payments, and procedures, this gaming site is very similar to many others, considering it's developed by the giant Aspire Gaming. Things will change when it comes to user experience. Here, we can say that the site is quite nice, even comparing it to sister sites. Users can make deposits via good options, and the cashout funds will go back to the account that was used on deposit, with a few exceptions that we have mentioned earlier above.

There aren't a lot of PlayFrank Casino bonus codes, but you will find some challenges. Finally, you should know that this is a totally legitimate and safe gambling website. If you encounter any issues, the support staff will try to solve them as soon as possible.

Go through every section of our PlayFrank Casino review and consider all these facts before starting to play, for the sake of safe and responsible gambling.

References:

• Aspire Global reports 21% revenue growth in Q3
• Play'n Go launches the "Holiday Spirits" slot