Gala Casino Bonuses | Honest Casino Review from Our Experts

Gala Casino review aims to present important aspects of this platform; from general terms analysis to user’s opinion, this guide contains all the necessities for possible casino members. The team that compiled this went down a meticulous research process to come up with useful information. Scroll down and find out how you can create an account, claim promotions, and play the games available.

The beginning

Gala Casino US was launched in 1991, being on the market for more than two decades. The platform has managed to rise to the required standards and is part of GVC Holdings. This company become one of the largest sports betting and gaming groups globally thanks to the hard-working people behind the name. Their story started in 2004 under the name Gaming VC Holdings. After six years, the company started its activity under the actual name. They had annual revenue of $4.76 billion, reporting that the 2020 third-quarter gaming revenue was between 12% or 14% cc. As for the online net gaming revenue, it was up 28% cc. The United States gambling group is listed on the London Stock Exchange and is part of the FTSE 100 Index.

The company also owns other popular names in the industry such as Foxy Bingo, Party Casino but also the sports brands like Coral and Ladbrokes.

With what software providers does Gala Casino US collaborate?

As we said before, the main objective of the company that owns the casino is to offer qualitative services. Given this fact, the website has partnerships only with the most skilled providers on the market.

The products available here come from collaborations with software developers like Reel Time Gaming, iSoftBet, IGT, Play’ N Go, Yggdrasil, Novomatic, Blueprint Gaming, Origin, Red Tiger Gaming, Rare Stone, Big Time Gaming, Ash Gaming, Scientific Games, Win Studios, Slingo, Playtech, Inspired, Quickspin, Realistic and Storm Gaming.

Gala Casino online has many types of titles, from jackpots to table games and scratch cards. However, the most common games on the platform are those in the slot category. Among over 600 titles, players will find here the most popular games available on the market.

Recommendation: Although the casino has some years in the industry, their game range is not impressive, with only 600 title, and when it comes to live casino, they lack diversity.

What does it take to create an account?

Gamblers who want to sign up must fill up a registration form. The required information consists of personal details such as full name, date of birth, address, phone number, email address and gender. Players are allowed to have one account within the casino. All personal details offered will be confirmed through the verification process. The checks consist of confirming the identity and address by uploading a picture of an identification document (passport, ID card or driving licence), including your full name, date of birth, place of birth, and photograph and full address.

After going through this process, Gala Casino US is entitled to verify the next aspects of the member:

• If the user has the legal age;
• The correctness of the details provided;
• If the user is a resident at the address mentioned;
• The fact that the user is not part of any self-exclusion agreement;
• If there are multiple accounts with the same details;
• If the member was not previously excluded from the platform.

If something doesn’t go well with the verification checks, the casino has the right to close the account and retain any winnings.

All members must provide a source of funds proof. This check must take place due to legal obligations. For this kind of verification, users can give a copy of the monthly payslip, bank statements issued within the past three months to proof of inheritance or property sale. Other accepted documents include an annual tax return, evidence of dividends or director remuneration, proof of a specific payment or reward received. The documents can be sent at the address dkyb@galacasino.com. Once the proof is requested, users have at disposal 28 days to send it. All the details provided are kept safe thanks to the fact that the site is licensed by two gambling authorities, the United States Gambling Commission and the United States Gambling Commission.

For existing players, it’s much easier; they only have to type in their credentials and press the Gala Casino login button.

Gamblers that don’t access their account for more than six months will have is deemed as dormant. After periods longer than 400 days, a Dormancy Fee will be applied.

Those who want to close their account can do it anytime with the condition to not own money to the casino. As for those who want to re-activate one, they must contact customer support service to make this happen. 

Tips: The gaming website doesn’t charge any admin fees if the account balance is zero. However, the casino can close it anytime.

Recommendation: The casino can impose a monthly deposit limit of $50 if you do not manage to send the documents for the source of funds check within 28 days. To avoid this, try to respect the casinos deadline.

Be aware:

• While the verification process is undergoing, certain restrictions can be enforced. Members can be restricted from making withdrawals or even limit access to the casino's services until the process is done.
• If a player closes his account, he cannot unblock it until the chosen time has passed.

Gala Casino Bonus Codes: How to claim them?

The online platform offers the next type of promotions:

• Welcome Bonuses;
• First Deposit Deals;
• Seasonal Offers.

Besides the ones mentioned above, the casino also offers "direct bonuses." This type of promotion is added to the player balance without a deposit required.

The bonus codes can be claimed by placing the asked minimum deposits. Sometimes, there are certain codes that must be used when making a payment. The requests for an active bonus can be seen in the "My Account" section. There can be seen details such as the wagering requirements stage, the time left to release the bonus after being claimed and what games are available for that bonus.  

Gala Rewards Points

Gala reward points can be used to unlock the five levels provided by the casino in their loyalty programme. The status can be increased by collecting the required number of points. The points are recorded on the progress bar available in the Gala Rewards section from the platform. The last three levels can be accessed only by players that have 25 lifetime points in their progress bar.

Recommendation: Unfortunately, players that deposit with Paypal, Moneybookers, Paysafecard, Skrill or via any pre-payment card won’t qualify for bonuses.

All to know about transactions

Gala Casino US accepts the following banking options for deposits ApplePay, Visa, MasterCard, Maestro, Dinners Club, EcoPayz, Instant Banking, PayPal, Paysafecard, Skrill 1-Tap, Skrill and Trustly. The minimum deposit allowed by the gaming platform is $5.

To cash out, players can choose from:

• Visa;
• MasterCard;
• Maestro;
• Visa Fast Funds;
• PayPal;
• Skrill;
• Bank Transfer;
• Paysafecard.

There is no limit regarding cashing out, and Gala Casino withdrawal time is two hours. Withdrawals will not be processed until the verification checks are done, payments are confirmed, and other cashout conditions have been met.

The US platform has the right to ensure that pay-outs are made in accordance with rules designed to minimize fraud if a player uses more than one payment method.

Tips: The casino will not charge deposits and withdrawals made via bank transfer or debit cards. However, there can be fees imposed by the payment provider, but the casino does not specify which ones.

Can you play on Gala Casino mobile?

Besides the fact that the platform is mobile-optimized, they also have the Gala Casino app. Users can download the app from both the App Store and Google Play. These apps offer the same features as the desktop version. Gamblers can play all types of games and redeem promotions.  

Ways to contact the customer support team

Members here have the option to contact the customer support team via:

• Chat;
• Email: Contact form available on the site.

Players can also contact an agent by sending a message on their Facebook page.

The conclusion of our Gala Casino review

Gala Casino US has over 600 games to choose from. However, when it comes to live dealers, they have a few options. This platform does not charge any fee when it comes to transactions. Players must keep an eye for payment method restrictions when claiming an offer. Users that don't provide proof of the source of funds will have a monthly limit on deposits. While the verification process is undergoing, certain restrictions can be imposed. Blocked accounts will become available again after the period selected expires.

References:

• GVC Holdings Records Strong Performance In Q3; Upgrades Full Year Expectations
• Wikipedia – GVC Holdings