Costa Games US: Review & Bonuses | September 2021

This Costa Games review is that piece of content that discusses issues such as general terms and conditions and KYC procedures. We will also look into the casino’s functionality and services – featured providers, bonus policies, viable payments, and support teams will be factors of our evaluation.

About Costa Games

888 Holdings Limited operates Costa Games. This company is registered with the London Stock Exchange and has been on the market for over twenty years. An 888 affiliation also signifies that the casino runs on the Dragonfish platform, a B2B company that provides operational and marketing technologies that includes bingo networks and an in-house poker product, which was established in 2002, and re-launched in 2010.

KYC Basics

Essential Conditions

The User Agreement applies in all situations, regardless of the platform one uses to access Costa Games casino. It is subject to changes, which could occur at any time. New versions take effect 14 days after having been issued.

Underage gambling is strictly forbidden - should a user be unable to prove that they are of age, their deposits will get a refund. The account will go through closure. Moreover, the house takes the liberty to contact the minor’s legal tutors and other qualified authorities.

Gambling will not be possible before one provides all the necessary documentation.

One should never make an account on behalf of somebody else, not even a relative. The user is fully responsible for the security of their account. However, should a third-party have illicit access to the subscription, they are encouraged to contact support. Third-party organizations provide some of the software’s features. Furthermore, the club may publish the names of players who have won a jackpot or similar prize – this will only happen if said players express their consent.

The customer is entirely responsible for their connection to telecommunications networks.

Tips: Specific applications function on a shared basis, which means that third-party players can access them; these players might have different currencies and bet limits.

Log In Info

The user has to provide their phone number, full name, occupation, email address, and billing address to sign up. If one cannot find his address automatically, he has the option to type it in manually. Demands for documentation will pop up as soon as the registration process is complete.

Products and Services

The website is dedicated to slots – it hosts around 500 products belonging to this category.

The providers hosted on the website are Skillzz Gaming, Realistic, 888, Red Tiger, Wazdan, Blueprint Gaming, IGT, AGS, Quickspin, High 5, Pragmatic Play, NextGen, Gameburger Studios, Microgaming, WMS Gaming, Eyecon, NetEnt, iSoftBet, PariPlay, Barcrest, Slingo, Instant Win, Merkur, KA, 1x2 and 2By2.

Popular Picks

There are multiple Slingo options, courtesy of Slingo Originals. This is a hybrid category, combining slots and bingo. The player will receive a card with a 5x5 grid. They have to spin the reels to find new numbers that fit their grid. The most prominent ones are Rainbow Riches and Slingo Extreme.

Scratchcards also bear similarities to slots, in that they contain similar rows of elements. Available online since 2010, players can scratch the cards at an online casino and may find whether they have got multiple elements forming a winning line or not. The Scratchcards category is also represented by 20 features, coming from well-known providers, such as Eyecon (Love Lines).

The Popular Picks section includes NetEnt products (Gonzo’s Quest) and a few coming from IGT (Cleopatra).

Bonus Specific Conditions

Occasionally, the user can opt for Costa Games bonuses. They may always be subject to modifications or cancellations. Marketing communications are optional, and the customer can choose never to receive promotional material of this sort.

Bonuses will always be credited as bonus funds or points. They are only withdrawable upon completing the wagering requirements. According to their category, games contribute differently to the condition.

Even though only the bonus balance bears contribution to the staking requirement, real funds will go through wagering first.

All offers will disappear from one’s account if they do not access the website for 90 consecutive days.

Important: Wagering on restricted (read: promotional) funds will result in maximum winnings of $100 plus the initial bonus amount. That means that if one wagers 10 times the sum of $10 and win $300, they will be able to cash out $110 (one hundred pounds and the bonus amount).

No-deposit offers will generally bear a 30x wagering requirement, applied to the bonus bankroll. Costa Games bonuses include re-deposit deals, where the house chooses the percentage.

Be aware: Funds coming from Costa Games bonuses cannot be used on live casino titles.

Tips: One cannot receive deposit offers if they have got pending withdrawals.

Making Transactions

One can make a payment with Visa, Mastercard, Paysafecard, and PayPal.

They will not be able to withdraw with Paysafecard. If someone used this method to deposit, the casino would arrange a Wire Transfer withdrawal for them.

The minimum deposit is $10 – the withdrawal lowest limit is the same, with the mention that the customer may retract funds lower than that with the support team’s assistance. A self-serve option in the cashier section allows the member to adjust their daily deposit limits for responsible gambling purposes.

Withdrawals are eligible for reversals only during the internal processing time (two days).

The team will try to ensure that clients receive their cash through the same means used to deposit. Suppose somebody has a transaction balance that is a composite of multiple methods. In that case, they will get the funds in installments of their choice. This situation happens for amounts of up to $250. The remaining balances will be withdrawable on the member's preferred method.

Aside from the internal processing, one should know that, according to payment means, the transaction will be credited to the user in the following timeframes:

1. Visa, Mastercard – 4-7 days;
2. Wire Transfer – 4-7 days;
3. PayPal – 4-5 days;

Recommendation: Following a transaction, the user will find the name CASSAVA ENTERPRISE on their bank statements. This way, the house aims to keep one’s banking and gambling habits private.

Support and Customer Relations

The support team operates via email and telephone. They are reachable at support@Gameshelp247.com, both for general inquiries and for filing complaints. The standard response time for email assistance is 24 hours, although it may vary.

The toll-free number for phone support is 0800 279 7638.

Recommendation: Support is considerably hindered by the lack of a live chat option. Customers cannot get answers to their inquiries in real time, and their experience will be considerably affected by this.

In Closing

The casino has got options that work on a shared basis. This implies that third-party players may have different currencies and limits on the bets they place. Wagering on limited amounts will result in cashouts going up to $100 – added to that is the initial bonus amount. Costa Games bonuses do not function on live products. Should one have pending withdrawals, they may not claim deposit deals. Privacy concerns lead to transactions being labelled CASSAVA ENTERPRISE. It is difficult to contact support, given the absence of live chat communication.

Reference:

• http://www.dragonfishtech.com/
• https://en.wikipedia.org/wiki/Scratchcard#Online_gambling_scratchcards